I am the founder of the GlassFrog Group and a technical writer and instructional designer with over a decade of experience producing clear, accurate, and impactful documentation for regulated industries—including finance, healthcare, IT, and security. I specialize in transforming complex technical and regulatory requirements into precise, accessible documentation and training materials that drive compliance, usability, and business performance.

I’m passionate about translating and transforming complex technical jargon into clear, sustainable knowledge that can be shared, applied, and understood by diverse audiences. I also enjoy making documents and learning experiences engaging—and even fun when possible—because content that resonates leaves a lasting impact.

There is nothing I can’t successfully write, whether I’m encountering a subject for the first time or the hundredth. What some hiring managers overlook is that the foundation of a strong writer lies in the building blocks of writing and instructional design, not in narrow industry specialization. My role is to capture the knowledge of Subject Matter Experts (SMEs) and translate it into language others can understand. The real skill lies in this transfer: taking expertise from one domain and shaping it into clear, actionable documentation that supports learning and performance.